Shipping policy

Shipping Policy

Last updated: August 1, 2026

At Physio Soma™, we are committed to delivering your somatic wellness devices safely and efficiently. Please review our complete shipping terms below.

Order Processing Time

All orders require 1–3 business days for processing, quality inspection, and packaging prior to dispatch (excluding weekends and statutory holidays). You will receive an automated shipping confirmation email containing your tracking link as soon as your order leaves our fulfillment facility.

Estimated Delivery Times

We partner with reliable postal and express carriers (USPS, FedEx, UPS, DHL) to handle your shipments. Estimated delivery timeframes begin after order processing:

  • Standard Insured Shipping: 7–12 Business Days (FREE on all US orders)
  • Express VIP Priority Shipping: 4–7 Business Days ($5.99 USD)
  • International Shipping: 8–15 Business Days (calculated at checkout)

Please note: The delivery timeframes listed above are estimates provided by shipping carriers. Actual transit times may vary slightly due to seasonal high volumes, weather conditions, or customs inspections.

Order Tracking

Once your order has been dispatched, you will receive an email with a unique tracking number and tracking link. Tracking information may take 24–48 hours to update in the carrier system after dispatch.

Shipping Protection & Delayed Packages

We provide insured shipping on all orders. If your order experiences significant delays or if tracking shows no movement for more than 20 business days, please contact our support team at support@physiosoma.store. We will investigate the shipment with the carrier and arrange a free replacement or resolution.

Damaged Items Upon Arrival

If your package arrives physically damaged in transit, please notify us within 7 days of delivery at support@physiosoma.store with clear photo or video evidence. Verified transit damages will be replaced free of charge.

Incorrect Address & Delivery Responsibility

Customers are responsible for ensuring that the correct shipping address is entered at checkout. If you notice an error, please email us within 12 hours of placing your order. Once a package has been dispatched, we cannot alter the delivery address or bear responsibility for packages delivered to an incorrect customer-entered address.

Contact & Support

  • Brand: Physio Soma™
  • Operating Entity: Oleh Volynets / Physio Soma™
  • Support Email: support@physiosoma.store
  • Business Address: Street Sheptytskoho, Build 1, Sheptytskyi, 80100, Lviv Region, Ukraine